COVID-19 Practice Update for Patients of RPW
This is to update you on additional steps we are taking to decrease risks to patients and staff, while still providing the care you need. Effective Monday, March 23rd:
There will only be one doctor and one medical assistant or nurse in the office. Each doctor will have one day each week that they will see patients in the office, one day they will be available for Telehealth video calls, and one day covering the hospital. Staff will be able to reach them on other days. We recommend no annual visits until at least April 17th.
Patients who should be seen in the office:
All pregnant patients - new, routine followup, and patients with problems.
New gynecologic patients with problems
Breast lump/mass or pain
Telehealth is a new service we are providing. We ask for patience as we work out any kinks.
Patients who might be able to use Telehealth video visits include:
Vaginitis — vulvar or vaginal discharge, itching, burning, pain, or odor
Birth control — starting new type or followup
Confirmation of pregnancy visits
Follow-up of tests results — including Lab results, DEXA scans, Mammograms, or Ultrasounds
If you are uncertain what type of visit you should have, please call our office.
No visitors should accompany patients into the waiting room or exam area except if there is a need to help with mobility, understanding of directions, language barriers, emotional support, or for the 18-20 week anatomy ultrasound. Otherwise, we recommend that visitors wait in their car if possible. Thank you for your understanding.
March 16, 2020
To Our Patients at RPW:
Due to the recent coronavirus outbreak, named COVID-19, we want to take steps to protect our patients, employees and their loved ones. As many of you may already know, most people (up to 80%) who contract the virus can have mild to no symptoms at all and make a full recov- ery. People at greater risk of having severe illness include older adults and/or have health prob- lems that aﬀect the heart, lung, or immune systems, including diabetes The goal is to prevent people from getting severe illness because of the risk of dying and the risk of overwhelming our healthcare system.
We all can play a part in preventing the spread of the virus to protect those most at risk. It is also important to prevent the speed at which the virus spreads. Rapid spread that causes a peak in infections can overwhelm the healthcare system and prevent severely ill people from receiving the care they need. The goal is to “flatten the curve” so we don’t see a peak.
In light of these concerns, we want to review steps we are taking at RPW Ob/Gyn and steps that you can take individually.
Eﬀective Monday March 16th:
- We will ask all routine “well visits” or annual exams be rescheduled at least for one Please call if you need refills of any medications or routine tests ordered.
You can call for a screening mammogram order if you are due, but we recommend you postpone this test unless it is to follow up a problem, such as a lump or pain.
Pregnant patients and patients with problems that need to be seen will still be seen.
If you are uncertain if you need to be seen or if you have special circumstances, please call our oﬃce.
- We ask patients who have cold or flu symptoms to not come to the oﬃce. You can call your Primary Care Physician or our oﬃce with any questions or
- If you are experiencing significant shortness of breath or diﬃculty breathing, please go to the nearest emergency
- All patients who are scheduled for an oﬃce visit will be asked a brief series of screening These same questions will be asked when you arrive for your visit.
- We are planning to only see patients at our Elmhurst location for the next month and until further notice. This change will prevent unnecessary exposures at other locations and allow us to remain open in case of anticipated employee
- We are spreading out the visit schedule to reduce crowding in our waiting
- We ask that oﬃce visits and ultrasound exams are limited to the patient and one additional person.
Please arrange so that children, if at all possible, do not accompany you to the visit.
- We are asking employees who are sick to stay home and those exposed to a confirmed COVID-19 patient to self-quarantine at home.
- Employees that are able to work from home will be asked to do so. We ask that you use the portal for questions or requests of a non-urgent It will be the most eﬀective way to communicate with us. Call us for urgent matters or if you are not sure how to use the portal. Employees may be calling you from a blocked number or their personal cell phones. This change may aﬀect our eﬃciency. We ask for your patience.
- We are increasing the frequency and extent of our cleaning of the waiting room, workstations, and exam
- We are exploring options to provide Telehealth for problems that do not require a visit. We will update you when that is available.
The above actions are not at the direction of any government or public health oﬃcials. We un- derstand these changes may have a significant eﬀect on our patients and employees, and we apologize for any inconveniences and diﬃculties these actions may pose. We believe these are the right changes to make at this time for the health and safety of our patients, employees, and their families. Please do not hesitate to contact us if you have any questions or concerns.
Below, please find some additional information of how you can protect yourselves.
What you need to know about COVID-19
What to do if you are sick:
Thank you for your understanding and patience.
Drs. Casey, Chen, Fitzmaurice, Kossoris, and Sklar and the staﬀ of RPW Obstetrics and Gynecology